SHIPPING

US DOMESTIC SHIPPING

Raiseyourglasses.com offers free shipping to anyone in the United States. Returns will incur an $8 return shipping fee. All shipments are shipped through the USPS unless otherwise noted. All shipments should arrive in 5 business days. If you choose an express option your delivery will be sent either FedEx, UPS, USPS (at the discretion of Black Optical). When choosing an express option please note that delays may occur that are out of our control such as weather, holidays, etc. If this happens we cannot refund an express shipping charge. 

All shipments are wrapped and hand packed at our stores. If you have any questions or special requests please email raiseyourglasses@gmail.com. Our team will respond to any inquiries or requests Monday-Friday from 9am-5pm (CST). 

Orders received before 4:00pm (CST) Monday-Friday are typically fulfilled same day. Orders received before 12:00pm (CST) on Saturdays are typically fulfilled that day. Most shipments are filled much quicker and mailed out immediately. Orders received after these times will ship the next business day.

*Please note purchases of Dita Epiluxury products require a $15 shipping and handling fee.

INTERNATIONAL SHIPPING

When ordering outside of the US please read carefully. 

All orders placed outside of the US are shipped via DHL. We offer this shipping at a flat rate of $65 anywhere in the world. At this time we CANNOT guarantee any international shipping times; however, the average quoted international shipping time is 3-6 business days. International shipping times vary greatly by country. Each country has its own importing, VAT, or customs fees. YOU are responsible for any and all fees when the package reaches your country. We will not mark your package as a gift. The package will be marked with its correct retail value.

Please take the aforementioned information into account when using express options. We cannot guarantee delivery times with international shipments. 

If you choose to return a shipment, you will not be refunded the shipping cost and will be responsible to return the product to us. 

Learn more about taxes on global orders

RETURNS

RETURN AND REFUND

Our policy lasts 7 days. If 7 days have passed since your purchase was delivered, unfortunately we can not offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase. 

All sale items are non-refundable and final sale.

All online returns will incur an $8 return shipping fee. Exchanges are free. 

To be eligible for a return, your item must be unused and in the same condition in which you received it, including the original packaging. Please do not send your purchase back to the manufacturer.

For returns in the US please email raiseyourglasses@gmail.com for a pre-paid return shipping label. For international returns please email raiseyourglasses@gmail.com.

Once your return is received and inspected, we will send you an email notifying that it has been received. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We will not refund any additional shipping charges. 

ADDITIONAL NON-RETURNABLE ITEMS:

All sale items. 

Any item marked as FINAL SALE. 

Gift cards.

Any item that is not in its original condition, damaged, or missing parts for reasons not due to our error.

Any item that is returned more than 7 days after delivery.